FAQ
How can I contact you?
You can call us at 469-688-8161, email us at savorthemomentbakery@gmail.com, or find us on facebook at www.facebook.com/savorthemomentbakery
How can I contact you?
You can call us at 469-688-8161, email us at savorthemomentbakery@gmail.com, or find us on facebook at www.facebook.com/savorthemomentbakery
Do you offer delivery?
Yes. We will deliver free of charge to anywhere in a 10 mile radius of 75081.
Other locations may incur a delivery charge. Please call for more information.
When should I order?
Generally, we recommend 1-2 weeks. Especially during Graduation or Halloween season.
Don't hesitate to check with us. If we are receiving too many orders the week of your event,
we may have to limit the type of design.
we may have to limit the type of design.
When do I pay for my cake?
Payment is due at the time of ordering. Spots are not "saved" if the order has not been paid.
If you do not wish to use paypal, please call and we will work with you to arrange another option.
Wedding cakes have a 25% nonrefundable deposit with the remainder due 2 weeks prior
to your event.
May I leave a message?
Our phone can remain pretty busy some days! Please leave a message and we will return
your call within 24 hours. We cannot accept orders left on our voicemail.
Do I need to refrigerate my cake?
Yes. It is a chilled food product that should not be left out on the counter for several hours.
It’s just fat and sugar. (yum!) Keeping it cold preserves the integrity of the cake and will keep
the cakes proper structure. We suggest taking it out up to 2 hours before you need it,
depending on the temperature of your surroundings or how cold you like to eat your cake!
Can I buy a special dietary cake from you?
Yes. We offer gluten free, sugar free, and vegan cakes.
Please note there is an additional cost for these cakes.
Can I send in my order via e-mail?
No. We do not accept any orders via email.
We welcome your emails for questions and exchange of ideas, but no email orders please.
Cancellation
Our cancellation policy considers that we are turning away other customers when we commit
to your order and/or limiting designs that we offer to others.
Orders must be cancelled 1 week in advance to receive a full refund.
Messages left on our voicemail will be picked up the following day.
Friday & Saturday orders: cancel by Tuesday for 50% refund - Wednesday for 25% refund
Thursday orders: cancel by prior Saturday for 50% refund - Tuesday for 25% refund
Tuesday & Wednesday orders: cancel by prior Friday for 50% - prior Saturday for 25% refund
Please Note:
* Any cake displayed outdoors is done at your own risk*
*The temperature of the room your cake is displayed in is not in our control.*
